1. PURPOSE

The purpose of this document is to define the company’s quality policy of Procesni Inženiring in a clear and as concrete a manner as possible.

The quality policy provides a general foundation and guidance for decision-making in day-to-day work and at all levels of company operations, especially those related to quality. It defines the scope and limits of what is acceptable when making decisions aimed at carrying out specific activities. It serves as a basis for addressing everyday situations and recurring issues that need to be resolved on an ongoing basis.

2. SCOPE

The quality policy applies to the company Procesni Inženiring d.o.o.

3. QUALITY POLICY

At our company, we believe that quality is crucial to business success. That is why we have integrated it into all aspects of our operations. On this basis, we have defined the quality policy, which forms the foundation of our quality management system and serves as the basis for setting quality objectives. The company director is responsible for defining, implementing, updating, and communicating the quality policy and is its primary advocate.

The key elements of our approach to quality are reflected in the principles of our quality policy. These principles are:

  • Customer Focus
    The value we create through our work is shared with our clients. Since we are mutually dependent, we are committed to delivering only the highest quality products and services to our clients. Our goal is not only to meet our clients’ requirements and expectations but to exceed them.

  • Leadership Commitment
    The company director and senior staff are committed to implementing the quality policy. They are also committed to ensuring compliance with legal and regulatory requirements, as well as with the ISO 9001 standard. The director ensures the availability of both material and non-material resources, appropriate working conditions, and a positive organizational climate needed to fully engage and motivate our employees in implementing the quality management system.

  • Employee Engagement
    We aim to attract and retain highly motivated and capable team members. As an engineering company, we recognize the importance of communicative and socially skilled employees in ensuring the high quality of our services. By empowering, enabling, and continuously developing our employees, we aim to fully involve them in the process of ensuring the quality of our products and services, as well as in the development and enhancement of their competencies.

  • Process Approach and Continuous Improvement
    The delivery of our products and services is carried out through clearly defined processes embedded in the company’s organizational structure. Each process has an assigned owner, defined procedures, expected outputs, required resources, and methods for evaluation. Through the process approach, we strive for timely, efficient, and comprehensive product delivery and service execution. Process evaluation supports fact-based decision-making, implementation of corrective actions, and continuous improvement of our processes, products, and services.

  • Expertise and Professional Ethics
    In our work, we uphold and pursue adherence to professional standards and ethics. We expect and encourage our employees to follow industry developments and engage in self-directed learning within their area of expertise. We understand that without these fundamentals, we cannot ensure the quality of products and services for our clients.

  • Development of Partnerships
    With some clients and suppliers of complementary products and services, we have built strong, long-term, and trust-based relationships. We are aware of the importance of these relationships for our future business and development. Going forward, we aim to build and strengthen high-quality, in-depth relationships with new organizations and individuals who are open to collaboration.

The quality policy is a document defined in accordance with the company’s purpose, its position in the business environment, and our strategic orientation. It serves as the foundation for setting specific quality objectives.